Job Title

Lead Front Desk Attendant

Department:

Student Recreation Center

Reports to:

Member Services and Outreach Coordinator

Pay Rate:

$17.98 per hour

Hours:

This is a part-time (Maximum 20 hours/week), position with expected hours to be worked during business hours of Monday through Friday, 8 a.m. to 5:00 p.m. 20 hours/week is not guaranteed.

Job Summary:

Under supervision of the Member Services Coordinator, the Lead Front Desk Attendant assists in the general operations of the SRC front desk.

Essential Job Functions:

·         Answer telephone, walk-in inquiries, and emails regarding programs and services offered in the Student Recreation Center, and respond to general inquiries

·         Obtain an extensive knowledge of SRC Memberships, Fusion Sales, Calendar, Access, Invoices, and Reports

·         Assist in relaying accounting reports to the Accounting Department

·         Assist Member Services Coordinator in the hiring process by participating in interviews for new Front Desk Attendants

·         Assist Member Services Coordinator in the scheduling and implementation of training for the Front Desk staff

·         Ensure all Front Desk policies and procedures are being followed by completing PMD reports and encouraging staff to abide by all policies/procedures

·         Lead by example by consistently adhering to all company policies and procedures, setting a high standard for team conduct and performance.

·         Assist Member Services Coordinator in leading monthly Front Desk Attendant staff meetings

·         Send out weekly policy updates, reminders, and event information to ensure Front Desk Attendants and Operations staff are up to date

·         Contact SRC members via email and phone regarding equipment violations

·         Keep track of equipment and sales inventory; and ensure all equipment , promotional items, and inventory is maintained

·         Meet weekly with Member Services Coordinator to discuss weekly job tasks, and help create/update training materials for student staff.

·         Lead and participate in committee meetings that plan and execute SRC events and training days

·         Lead the Outreach Team that will participate in all tabling events

·         Any additional duties or projects as assigned

·         Pass and conduct safety and job knowledge skill checks with the Front Desk staff

·         Be willing to perform Front Desk Attendant job duties and work Front Desk shifts as needed

·         Communicate in a timely manner with the Member Service Coordinator of any urgent issues and or if any supplies or resources are needed at the front Desk

·         Collaborate with other Front Desk Leads, SRC staff, ASI staff, CSUF staff, and the Member Service Coordinator on projects/tasks

·         Assist with membership cancellations, and compile refund details

·         Assist with monthly billing by contacting patrons and leaving notes on their files

·         Assist customers in trouble shooting their account and or other membership inquiries

Customer Service & Collaboration:

·         Establishes and maintains working relationships with various A.S. and University departments

·         Greet all SRC members and guests with a smile and assist them in timely manner while providing excellent customer service

Safety:

·         Ensures all operations are conducted with safety of staff and customers as first priority, and in accordance with the Injury and Illness Prevention Plan and other safety policies.

·         Reports accidents to supervisor and reviews changes required to avoid reoccurrence.

·         Reports maintenance problems and/or broken and unsafe equipment to the appropriate party or supervisor immediately

Requirements:

Must be a currently enrolled California State University Fullerton student in good academic standing

Trainings:

·         Must complete:

o   Bloodborne Pathogens

o   Campus Health and Safety Requirements

o   CSU’S Discrimination Harassment Prevention Program

o   Data Security and FERPA

o   Gender Equity and Title IX

o   Injury and Illness Prevention Program (IIPP)

o   First Aid/CPR/AED

within 30 days of hire

Work Environment:

·         General office environment

·         Work is generally sedentary in nature, but may require standing and walking around campus.

·         The working environment is generally favorable

·         Lighting and temperature are adequate

·         Work is generally performed in an office environment, with standard office equipment available

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Physical Demands:

·         Must be able to lift, lower, push and pull loads ranging in weight from 5-35 lbs

·         Must be able to carry loads ranging from 5-35 lbs for distances up to 20ft

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions