Member Services and Outreach Coordinator

Fullerton, California, United States | ASI Titan Recreation | Full-time

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Salary: 62,400.00

Essential Duties and Responsibilities:

Under the general supervision of the Director of the Student Recreation Center, the Member Services and Outreach Coordinator is responsible for recreation software management, member and marketing communications, membership sales, customer service, and revenue generation. This position requires an individual with proven leadership experience capable of working on a fast-paced, results-oriented team. A vital component of this position is a demonstrated ability to work autonomously with initiative, critical and creative thinking, and a solid commitment to student development, collaboration, and customer service.

Diversity, Equity, and Inclusion are core values of Associated Students Inc. CSUF. We believe that the educational environment is enhanced when diverse groups of people with diverse ideas come together to learn. The Member Service and Outreach Coordinator will support ASI’s DEI plan in all programming, services, and interactions.

  • Responsible for the recreation management software functionality to ensure that all programs and registrations are conducted accurately.
  • Provide leadership and oversight of all Member Service operations including, but not limited to, front desk student staff, customer service, membership sales and renewals, program registration, pro shop sales, inventory, facility entry, and equipment checkout
  • Develop and implement marketing strategies for membership and member services, including membership promotions, special events, and ongoing membership retention efforts
  • Responsible for overseeing the monthly payment plan process for Student Recreation Center memberships
  • Responsible for coordination of all member services staff, including recruitment, training, supervision, evaluation, and discipline
  • Responsible for student staff development – which includes mentorship, leadership, and assisting students with their academic and professional growth
  • Responsible for preparing, presenting, and implementing the member services budget, including managing and meeting expense and revenue goals.
  • Coordinate with Associated Students, CSUF, Inc. Marketing, Communications, and Design Department.
  • Ensure accurate inventory for retail merchandise and equipment for check-out
  • As a member of the Student Recreation Center Team, meet regularly with other personnel to establish and ensure effective ongoing communication and coordination between departments
  • Provide support to the Director and the Titan Recreation Team in the development and implementation of special programs, events, and projects
  • Develop and implement an effective customer service program for both internal and external customers
  • Review and evaluate member service operations to ensure appropriate risk management precautions and procedures are in place or developed. Ensure that the department and facility comply with risk management requirements of the Associated Students INC. (ASI), California State University (CSU) system, and California State University, Fullerton (CSUF). This includes, but may not be limited to, effective management participant waivers and assumptions of risk documents.
  • Participate in campus-wide collaborations that serve the overall mission of Titan Recreation, the Student Recreation Center, ASI, and the University as a whole
  • Serve on campus boards and committees as well as system-wide associations
  • Teach First Aid, CPR/AED classes
  • Must be willing to work a flexible schedule occasionally, including nights and weekends when necessary
  • Perform other duties relating to Associated Students' overall mission, vision, and values, CSUF, Inc., and Titan Recreation. This job description can be changed at any time.

Education:

  • Required: Bachelor’s degree from an accredited four-year college or university.
  • Preferred: Master's degree

Experience:

  • Equivalent to one to two (1-2) years of progressive supervisory responsibilities.
  • Experience in providing customer service to a diverse population, preferred
  • Demonstrated software, budgetary, risk management, and supervisory ability
  • Demonstrated ability to collaborate, form partnerships, and work effectively as a member of a goal-oriented team
  • Commitment to student development and ability to motivate and work closely with students
  • Experience with point-of-sale transactions
  • Ability to operate an office workstation, utilize word-processing, spreadsheet, and other software
  • Ability to communicate clearly and concisely, both orally and in writing

Typical Physical Requirements:

  • Frequently required to sit, talk, listen, and walk; manual dexterity and eye-hand coordination; corrected hearing and vision to normal range; clear verbal communication.  Must be able to walk, stand, bend and lift to 25 pounds

Typical Working Conditions:

  • Work is primarily performed in an office environment and various physical activity program areas. Occasionally, work is conducted outdoors for extended periods to deliver multiple activities.

Special Requirements: 

  • Must acquire CPR/AED and First Aid certification within three (3) months of employment.
  • Employment will be contingent on satisfactory employment history and criminal background investigation.
  • Subject to DMV Pull program requiring valid driver’s license, current auto insurance must always be on file and meet CSURMA driving standards.

CSU Vaccination Policy

  • The CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement as a condition of employment. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest and questions may be sent to ASI human resources office.