IT Technician

Fullerton, California, United States | IT | Full-time

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Hourly Rate: $30.00 - $35.00 

Essential Duties and Responsibilities:
Under the supervision of the Systems Administrator, the IT Technician supports computer hardware and software related tasks for the corporation’s administrative and operational units. The IT Technician assists users in the installation, configuration, troubleshooting, and repair of desktop hardware and applications. The IT Technician also assists the Systems Administrator in maintaining the corporation’s on-site and cloud based systems and working with campus IT and outside vendors to resolve technical issues.
Diversity, Equity and Inclusion are core values of Associated Students Inc. CSUF. We believe that the educational environment is enhanced when diverse groups of people with diverse ideas come together to learn. All ASI staff will support ASI’s DEI plan in all programming, services and interactions.

• Support the configuration and administration of Windows and Apple/Mac networked client workstations and servers for 100+ users including installation and maintenance of hardware and software applications on premise and cloud-hosted, and desktop computing
• Assist ASI computer users with computer hardware and software problems
• Utilize ASI helpdesk ticketing system to track user interactions for various user requests and reported issues
• Provide positive and prompt response to user requests and tickets
• Assist in analyzing program failures and recommend appropriate recovery actions
• Submit and monitor campus IT work requests on behalf of the corporation, as necessary
• Perform various other basic computer hardware/software related tasks as directed by the Systems Administrator
• Communicate with outside vendors, as directed, to resolve technical support related issues
• Assist in management of all servers used by the corporation, to include user accounts, network file shares and server application management
• Assist in documenting operations procedures and installation methodologies and modifications
• Support the planning and implementation of training programs for all users on software, technology, and standard user practices related to information technology and related systems and requirements
• Participate in various meetings and committees with internal stakeholders, campus IT areas, and vendors, as directed, to support effective progress and collaboration in regards to the corporations information technology and related systems
• Keep current with changing technologies in the computer industry
• Maintain strict adherence to safety regulations and attend safety meetings as scheduled

Education and/or Work Experience Requirements:
• Associate’s degree in Computer Science, Business, Information Systems, or related field
• At least 2 years of relevant and progressive experience in computer hardware and software support

Knowledge and Abilities:
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers, and effectively work with people with diverse technical skill levels.
• In-depth experience supporting various Windows workstation versions and Windows server versions including the roles of system administration, management of systems in a Microsoft client/server environment
• Strong troubleshooting skills with hardware and software and peripherals
• Computer communications and networking experience; ability to troubleshoot issues from desktop to server / service
• Experience upgrading computer operating systems and software packages, reinstalling, uninstalling procedures / processes
• Basic understanding of basic web server interworking
• Basic understanding of Active Directory
• Working knowledge of computer networking stacks: IP, TCP, UDP
• Basic experience with HTML
• Excellent computer proficiency (MS Office – Word, Excel and Outlook).
• Must be able to work under time constraints and meet deadlines while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Required to be a mandatory reporter and sign ASI’s Mandatory Reporter Form.

Additional Requirements:

Ability to:
• stand and walk for extended periods; reach for tools and supplies; manual dexterity and eye-hand coordination; lift objects weighing up to 50 lbs.; ability and willingness to work from ladders and other elevated or confined spaces; corrected hearing and vision to normal range; verbal and written communication; use of motorized vehicles; use of hand and power tools; stoop, kneel, crouch, crawl and climb.
• Safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
• Must be able to talk, listen and speak clearly on telephone.