Systems Administrator

Fullerton, California, United States | IT | Full-time

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Hourly Rate: $38.46 - $43.26

Essential Duties and Responsibilities: Under the supervision of the Director of Administration, and with additional direction from the CSUF IT Director for University Auxiliaries, the Systems Administrator will support the information technology system and application support needs of the corporation’s administrative and operational units. The Systems Administrator oversees the dayto-day operation, maintenance, installation, troubleshooting, and repair of basic and specialized desktop user hardware and applications, as well as on-site and cloud based systems. The systems administrator also manages and monitors the IT scope of projects and initiatives.

Diversity, Equity and Inclusion are core values of Associated Students Inc. CSUF. We believe that the educational environment is enhanced when diverse groups of people with diverse ideas come together to learn. The Systems Administrator will support ASI’s DEI plan in all programming, services and interactions.

System Administration and Operation

  • Ensure the day-to-day operation of information technology and related systems are implemented in a manner consistent with professional standards and ASI policies
  • Maintain and enhance existing software applications, review and recommend new software applications, advise on future planning and purchasing of new computing equipment
  • Manage a comprehensive preventative maintenance program for IT systems and related equipment
  • Support and maintain the corporation’s database servers and perform duties as database administrator
  • Coordinate and administer all Windows and Apple/Mac networked client workstations and servers for 100+ users including installation and maintenance of hardware and software applications on premise and cloud-hosted, and desktop computing
  • Keep current with changing technologies in industry
  • Ensure application and server backups are maintained properly and tested; coordinate with the university data center, as needed
  • On a regular seasonal basis, support the audit, compliance, and regulatory processes of the corporation

 

Service and License Agreements

  • Maintain information technology equipment and systems warranties/guarantees
  • Manage and monitor service/maintenance contracts related to information technology and related systems
  •  Review license agreements and become familiar with the terms of the computer technology agreements that the corporation has with outside vendors, recommend equipment/software to be replaced or upgraded under the terms of these agreements

 

Communication and Customer Service

  • Manage the corporation’s IT helpdesk system
  • Ensure positive and prompt response to user requests and tickets
  • Organize, plan and manage computer related work requests
  • Engage and collaborate with other staff and departments to support innovation and efficiency throughout the corporation
  • Analyze application and system failures and recommend appropriate recovery actions, assist users in solving problems
  • Participate in campus IT meetings and committees, collaborate with other campus IT areas and software user groups

 Project Management

  • Meet with project stake holders (ASI management, staff, campus IT, and vendors) to plan, research, coordinate, and implement IT scope of new projects from beginning to end
  • Manage and monitors progress and timelines for information technology projects
  • Collaboratively engage with corporation’s Building Engineering department and various facility directors to guide and support planning, deliver, upkeep, and improvement of facility systems, as it relates to IT scope of work

 Department Supervision

  • Select, train, supervise, motivate, and evaluate full and part-time staff responsible for operation of information technology and related systems
  • Provide day to day leadership and guidance to IT staff to ensure users are supported and goals are met

 Expenditures and Budget

  • Prepare annual recommendation for operating, capital, and asset budget requests related to IT area
  • Prepare bid specifications and evaluate bid proposals for service/maintenance contracts and other projects related to information technology area
  • Prepare monthly, quarterly and annual expense summary reports related to information technology area
  • Prepare expenditure request paperwork and documentation for approval

Education and/or Work Experience Requirements

  • Bachelor’s degree in Computer Science, Business, Information Systems, or related field
  • At least 5 years of relevant and progressive experience

Knowledge and Abilities

  • Excellent verbal and written communication skills, including ability to effectively communicate with internal
  • and external customers, and effectively work with people with diverse technical skill levels.
  • Demonstrated ability to assist others through periods of technological transition
  • Knowledge of workflow in a double-entry general ledger accounting system. Ability to build workflow items and write scripts to import data
  • Knowledge of basic SQL administration. Ability to write basic SQL statements to query data from multiple joined tables
  • In-depth experience supporting various Windows workstation versions and Windows server versions including the roles of system administration, management of servers and resources in a Microsoft client/server environment, as well as extensive troubleshooting utilizing logs, event management, and system monitoring utilities 
  • Computer communications and networking experience. Ability to troubleshoot issues from desktop to server / service
  • Ability and experience supporting various Point of Sale equipment systems, setup, menu systems, order taking systems and fulfillment systems 
  • Experience with upgrading, migrating various application software releases
  • Experience with Payment Card Industry audits and compliance
  • Experience working with vendors to support of Point of Sale payments and tender systems and gift carding systems including credit, debit, and stored value
  • Understanding and experience with web server applications
  • Basic understanding and previous experience adding servers to Active Directory. 
  • Working knowledge and ability to explain computer networking stacks: IP, TCP, UDP
  • Experience with HTML, web servers, configuration of IIS and small databases to support ancillary plug-ins for systems such as WordPress
  • Experience with and knowledge of backup and recovery best practices, and policy and procedure surrounding disaster recovery
  • Excellent computer proficiency (MS Office – Word, Excel and Outlook).
  • Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service.
  • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
  • Required to be a mandatory reporter and sign ASI’s Mandatory Reporter Form.

Additional Requirements: Ability to:

  • stand and walk for extended periods; reach for tools and supplies; manual dexterity and eye-hand coordination; lift objects weighing up to 50 lbs.
  • ability and willingness to work from ladders and other elevated or confined spaces; corrected hearing and vision to normal range; verbal and written communication; use of motorized vehicles; use of hand and power tools; stoop, kneel, crouch, crawl and climb.
  • Safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. • Maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
  • Must be able to talk, listen and speak clearly on telephone.

The Associated Students, CSUF, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.